Michela Iwanski

Office Coordinator

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Office Coordinator

Michela Iwanski<br><h4>Office Coordinator</h4>

Michela graduated from the University of Nebraska-Lincoln in 2018 with her Bachelor of Arts in Psychology (minors in Communication Studies and Sociology). She has experience teaching children and has held roles assisting aging adults, those with developmental and physical disabilities, and those with mental health and/or medical concerns.

As Office Coordinator, Michela’s number one focus is patient care. She is dedicated to providing superior service to our patients by ensuring that patient needs are met prior to their first visit. Michela makes sure that each patient’s experience is excellent from the very first interaction by scheduling evaluations and treatments that best fit patient availability, verifying insurance & answering questions regarding benefits, completing prior authorizations, gathering accurate medical documentation from doctors’ offices and hospitals, assisting patients with paperwork, and communicating effectively with all parties involved in treatment.

While Michela is the first step to exceptional care at Complete Physical Therapy, her support doesn’t stop there. She remains accessible and helpful during the course of treatment and even after recovery with follow-ups. Some of Michela’s other responsibilities include organizing and streamlining front office operations, processing payments & payment plans, running reports to ensure the best patient care, planning office events and continuing education experiences, and developing marketing materials.

When Michela is not at the clinic, she enjoys reading, playing Mario Kart, crocheting, watercolor painting, taking photographs, and having game nights with friends/family. She is often spending time with her husband (Joe), their 2 cats (Mavis & Major Tom), and their 3 chickens (Dolly Parton, June Carter Cash, & Loretta Lynn).